Most calls start with something you can see from the driveway. The top step has cracked across, the corners are chipping, the whole set has dropped away from the door, or water sits on the landing after a storm. Those are usually signs of what's underneath, like a base that settled or water that ran the wrong way, so that's where I look first.
The price moves with how many steps and how wide a landing you need, whether you pick poured or precast, how much old concrete we tear out, how much digging the base takes and how easy it is to get materials to the door. Your written estimate lays out what's included for your steps, so you can see where the money goes.
The schedule turns on the permit, the weather on pour day and, for a poured set, the curing, the days the concrete spends gaining strength before you put weight on it. We check which office issues the permit for your address and pull it when your job needs one, so that part doesn't land on you.